Return Policy

1. Cancellation and Exchange

1.1 Once an order has been placed through our website, you can cancel or change it by sending us an email (info@mila-boutique-newyork.com).

1.2 Once an order has been packaged, it can no longer be canceled or changed; instead, the order must be returned to us in accordance with paragraph 10 below. Since our goods are shipped from Asia, there may be longer transit times beyond our control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you may notify us of your cancellation in advance. To ensure the fastest possible return process, we ask that you send us a confirmation of shipment.
An early refund is possible at the earliest 16 weeks after receipt of the order if the goods have not been received.

1.3 Because we operate with a fully automated system, orders are activated immediately after they are placed. Therefore, unfortunately, it is not possible to interrupt the shipping process until delivery, meaning a refund before receiving the goods is only possible up to 15 minutes after placing the order.

2. Returns and Refunds

2.1 Our Return Policy is part of these Terms and Conditions under which you may visit and use our Website.

2.2 If you are not completely satisfied with your order, you may send an email indicating which product you wish to return and send the product back to us. The withdrawal period is 30 days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the last product.

2.3 Return shipments and return costs are the responsibility of the customer.

2.4 The customer is only entitled to a refund once the product has been received by us. We will inspect the returned product upon arrival.

2.5 You must ensure that the Product is sent back to us in the same condition in which you received it and that it is properly packaged. The Product must be unused, the labels must not have been tampered with, and it must be in its original packaging. If a product is returned to us in unsuitable condition, we reserve the right to refuse the return. If a Product is returned in damaged condition, we reserve the right to reject the return.

2.6 Our processing time for returns depends on your order. You will receive your refund within 30 days after receipt and approval of the return.

2.7 If we are satisfied with the condition of the returned Product, we will send you an email confirming the approval of your return. After we have sent you a message that your return has been approved, the amount will soon be refunded to the payment method used for the order. There are no storage fees for the product.

2.8 The cancellation is completed when we have received the physical goods.

2.9 Since our goods are shipped from Asia, there may be longer transit times beyond our control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and then return them to us. You may, of course, notify us of your cancellation in advance. To ensure the fastest possible return, we ask that you send us a confirmation of shipment. An early refund is possible at the earliest 16 weeks after receipt of the order if the goods have not been received.

3. Steps for Cancellation

1. Request the return form from our support team and send it back to us completed, signed, and scanned.

2. Send the goods back.
   Use only a return method with a tracking number so that we can assign your return. This way, you inform us in advance about the return and the received goods can be clearly assigned to the correct order. This is the only way we can guarantee a quick refund. After receiving the return, we will be notified of its arrival and the refund can be processed.
   Use only a shipping method with a tracking number.